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Return to shopPrivacy Policy
Effective Date: July 28, 2026 LUNOVA (“we”, “us”, “our”) is a global AI-powered intimate wellness brand, fully compliant with GDPR (EU/UK), CCPA/CPRA (California) and worldwide data protection regulations. This policy explains how we collect, store, use and protect your personal, wellness and AI interaction data when you browse our website, register for LUNOVA Club, use LUNOVA AI Studio, purchase products or contact support. By accessing our website, you consent to all practices stated below.
1. Data Controller & Contact
Data Controller: LUNOVA Privacy Inquiries Email: lunnove@outlook.com Privacy is one of our core brand values. We never sell, rent or trade your personal wellness data, AI chat records or private profile information to third-party advertisers.
2. Information We Collect
2.1 Personal Identifiable Information (PII)
- Account data: full name, email, login password, date of birth (age verification for adult-only services)
- Order & delivery data: shipping address, contact phone, payment transaction logs
- Support communications: email tickets, chat messages sent to our team
2.2 Sensitive AI & Wellness Data (Opt-in Only)
Data generated voluntarily when you use LUNOVA AI Studio tools:
- AI Companion dialogue content
- Answers & reports from Relationship Quiz
- Personal intimacy preference and product recommendation recordsAll wellness-related data is classified as sensitive personal data with end-to-end encryption.
2.3 Automatic Technical Data
IP address, device type, browser info, browsing track, cookies, approximate geographic location.
3. How We Use Your Data
We only process data for legitimate, declared purposes:
- Process orders, payments, shipping and after-sales service
- Operate AI Studio, generate personalized wellness analysis and product suggestions
- Verify adult age to comply with legal requirements for intimate wellness goods
- Send mandatory order updates, delivery alerts and service notifications
- Send marketing emails only if you opt-in; one-click unsubscribe available in every mail footer
- Prevent fraud, secure website accounts and fulfill tax record retention obligations
- Improve website, AI functions and product experience via fully anonymized aggregate data
4. Third-Party Data Sharing
We only share minimal necessary data with trusted compliant service providers, who cannot reuse your data independently:
- Encrypted cloud & AI computing platforms
- PCI-compliant payment processors (we do not store full credit card numbers)
- Logistics carriers (only shipping address for delivery)
- Support ticketing tools
- Law enforcement agencies (only under mandatory legal court orders)
5. Data Security
- AES end-to-end encryption for all sensitive wellness and AI conversation data
- Full HTTPS website encryption with security headers
- Restricted staff access to user data; all employees bound by NDAs
- Automated daily encrypted backups
- Data breach response plan: notify affected users within 72 hours if security leakage occurs
6. Data Retention
- Account data: stored while your LUNOVA Club account is active
- Account deletion request: erase all personal & wellness data within 30 days
- Order & tax records: retained 7 years for legal accounting compliance
- Anonymized analytics data: long-term storage with no user identifiers attached
7. Your Legal Data Rights
All Global Users
- Access: Request a full copy of all stored personal data
- Correction: Modify wrong profile, shipping or preference information
- Deletion: Submit full data removal request via lunnove@outlook.com
- Opt-out: Unsubscribe from all marketing emails via page footer link
EU / UK / EEA Users (GDPR)
Data portability, restrict data processing, withdraw consent for AI tools at any time.
California Users (CCPA/CPRA)
Request full disclosure of all data categories collected, and permanent deletion of all records.
8. Cookies
Essential cookies are required to maintain cart, login and AI tool functions. Analytics cookies require your consent on first visit; you may disable cookies via browser settings.
9. Policy Updates
We may revise this policy to match legal or service changes. Updated versions take effect once published on this page with a new effective date. Continued site use after updates equals acceptance of revised terms.
10. Contact
For all privacy questions, send email to lunnove@outlook.com. We will reply within 14 business days.