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LUNOVA

Technology is changing everything

True wellness should do more than satisfy fleeting desire—it should unlock self-discovery within. From gender-inclusive intimate care collections to our proprietary LUNOVA AI Studio, LUNOVA crafts experiences that merge cutting-edge tech with premium thoughtful craftsmanship, making every moment of self-exploration feel safer, clearer, bolder, and infinitely more meaningful.

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Frequently Asked Questions

How can I check the estimated delivery time for my order?

After your order is dispatched, you will receive an email with a tracking number. US standard shipping takes 3–6 business days, express shipping takes 2–3 business days. International orders usually arrive within 7–18 business days, depending on customs clearance.

Do you offer free shipping?

Yes. We provide free standard shipping for all US orders with a subtotal over $75 before applying discount codes. Express shipping and international shipping do not qualify for free delivery.

Can I change my shipping address after placing an order?

You may send an email to lunnove@outlook.com to request address modification only before your package is shipped. Once dispatched, we cannot adjust the delivery address. If the package is returned due to a wrong address, you will bear the reshipping cost.

Which regions do you ship to? Are there any shipping restrictions?

We ship to the US, EU, UK, Canada, Australia and Japan. We do not deliver to PO boxes, APO/FPO military addresses, or countries that ban intimate wellness products. Restricted areas will be blocked automatically at checkout.

How do I track my package?

After shipment, a shipping confirmation email containing your tracking link and number will be sent to your registered mailbox. You can also enter your order number on the Order Tracking page of our website to view real-time logistics updates. Tracking data may delay 24–48 hours after dispatch.

What payment methods are supported on the LUNOVA website?

We support mainstream credit cards, debit cards and trusted third-party PCI DSS compliant payment gateways. All payment processing is completed by secure third-party providers, and we will not store your complete credit card information on our servers.