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Shopping Information
After your order is dispatched, you will receive an email with a tracking number. US standard shipping takes 3–6 business days, express shipping takes 2–3 business days. International orders usually arrive within 7–18 business days, depending on customs clearance.
Yes. We provide free standard shipping for all US orders with a subtotal over $75 before applying discount codes. Express shipping and international shipping do not qualify for free delivery.
You may send an email to lunnove@outlook.com to request address modification only before your package is shipped. Once dispatched, we cannot adjust the delivery address. If the package is returned due to a wrong address, you will bear the reshipping cost.
We ship to the US, EU, UK, Canada, Australia and Japan. We do not deliver to PO boxes, APO/FPO military addresses, or countries that ban intimate wellness products. Restricted areas will be blocked automatically at checkout.
After shipment, a shipping confirmation email containing your tracking link and number will be sent to your registered mailbox. You can also enter your order number on the Order Tracking page of our website to view real-time logistics updates. Tracking data may delay 24–48 hours after dispatch.
Payment Information
We support mainstream credit cards, debit cards and trusted third-party PCI DSS compliant payment gateways. All payment processing is completed by secure third-party providers, and we will not store your complete credit card information on our servers.
All product prices are listed in USD, excluding international import duties, local sales tax and shipping charges. Shipping fees will be calculated automatically at checkout based on your delivery location and package weight.
Common reasons include insufficient card balance, bank transaction limit restrictions, incorrect card information input, or regional payment policy limits. You can try another payment method or contact your bank for unlocking overseas transactions. If problems persist, email us via lunnove@outlook.com.
Yes. Once your payment is confirmed, an electronic invoice with your full order details will be sent to your registered email address automatically. You can save it for accounting or tax retention purposes.
Absolutely. Our entire website runs under HTTPS encryption, and all payment channels follow global PCI security standards. We never share your payment data with advertising or unrelated third parties, and sensitive financial data is fully encrypted.
Order Returns
All return and exchange applications must be submitted within 30 calendar days after you receive the package. Requests submitted beyond this period will not be accepted unless local consumer protection laws require extended service.
For hygiene and public health safety, any intimate products with broken factory safety seals cannot be returned or exchanged. Only unopened, unused goods with intact original packaging are eligible for return or exchange. Disposable care items and final-sale bundles are non-refundable.
If the item is defective, wrong or damaged due to our warehouse error, we will provide a free prepaid return shipping label. If you voluntarily return unopened products, you need to cover all return shipping fees. International return duties and taxes are at the customer’s expense.
After our warehouse inspects and approves your returned items, we will process your refund within 5–7 business days. The actual arrival time of funds depends on your payment provider, which may take an extra 3–10 working days. Original checkout shipping fees are non-refundable.
Send an email to lunnove@outlook.com with your order number, product name and the reason for return/exchange. Our support team will review your application within 2 business days and send you a Return Authorization Number (RA#) and warehouse return address for follow-up delivery.